Refund policy

Return & Refund Policy

Last Updated: 05-06-2026

At NoorNewClothes, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand your rights and the steps involved in requesting a return, exchange, or refund.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The return request is made within 24 hours of receiving your order.
  • The item is unused, unworn, and in its original condition.
  • All original tags, labels, accessories, and packaging are intact.
  • The item has not been washed, altered, or damaged after delivery.
  • A valid proof of purchase (order number or receipt) is provided.

We reserve the right to decline returns that do not meet these eligibility requirements.

2. Return Timeframe

You may request a return within 24 hours from the date your order is delivered.

Requests submitted after this period may not be eligible for return or refund unless required by applicable law.

3. How to Request a Return

To initiate a return:

  1. Contact our customer support team at noornewclothes@gmail.com.
  2. Provide your:
    • Order Number
    • Full Name
    • Reason for the return
    • Photos of the product (if applicable)
  3. Wait for return authorization and instructions before sending the item back.

Returns sent without prior approval may not be accepted.

4. Refund Process

Once we receive your returned item, we will:

  • Inspect the product to ensure it meets our return conditions.
  • Notify you of the approval or rejection of your refund.
  • Process approved refunds using the original payment method where possible.

If payment was made through Cash on Delivery (COD), refunds may be issued via bank transfer, digital wallet, or another mutually agreed method.

5. Refund Timing

Approved refunds are generally processed within 1 to 2 days after the returned item has been inspected and approved.

Please note that the time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

6. Exchange Policy

We offer exchanges for eligible products in the following situations:

  • Wrong item received
  • Incorrect size (subject to stock availability)
  • Defective or damaged product
  • Incorrect color or variant received

If the requested replacement is unavailable, you may choose:

  • A refund (where applicable)
  • Store credit (if offered)
  • An alternative product of equal value, subject to availability

7. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect:

  • Contact us within24 hours of delivery.
  • Email us at noornewclothes@gmail.com with:
    • Your order number
    • A description of the issue
    • Clear photos or videos showing the damage or defect

After reviewing your claim, we will arrange an appropriate solution, which may include a replacement, exchange, refund, or repair, depending on the circumstances and applicable law.

8. Non-Returnable Items

The following items are generally not eligible for return unless they are defective or incorrect upon delivery:

  • Products marked as "Final Sale" or "Clearance"
  • Gift cards or vouchers
  • Personalized or custom-made items
  • Intimate or hygiene-sensitive products that have been opened or used
  • Items damaged due to misuse, improper care, or normal wear and tear
  • Products returned without original packaging or proof of purchase (unless otherwise required by law)

9. Return Shipping Costs

Return shipping costs are handled as follows:

  • If the return is due to our error (such as receiving the wrong item, a defective product, or a damaged item), Noor New Clothes will cover the return shipping costs.
  • If the return is for any other eligible reason (such as a change of mind or ordering the wrong size), the customer may be responsible for the return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items sent without tracking.

10. Order Cancellations

Orders may be canceled before they have been shipped.

If your order has already been dispatched, it cannot be canceled and must follow the return process outlined in this policy.

To request a cancellation, please contact us as soon as possible at noornewclothes@gmail.com.

11. Refund Exceptions

Refunds may be reduced or denied if:

  • The returned item is not in its original condition.
  • Parts, accessories, or packaging are missing.
  • The product shows signs of use, damage, or alteration caused after delivery.
  • The return request falls outside the stated return period without a valid reason.

12. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Store Name:Noor New Clothes
Email:noornewclothes@gmail.com 
Phone:03036977847
Business Address: Shara Kot Gulshan-e- Ravi Lahore.
Business Hours:24 hours