Terms of service

Terms of Service

Last Updated:05-6-2026

Welcome to Noor New Clothes. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our website, you agree to comply with these Terms. If you do not agree, please do not use our website.

1. Acceptance of Terms

By accessing or using Noor New Clothes, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian. You agree to comply with these Terms and all applicable laws and regulations.

2. Account Terms

To access certain features, you may be required to create an account.

You agree to:

  • Provide accurate, current, and complete information.
  • Keep your login credentials confidential.
  • Notify us immediately of any unauthorized use of your account.
  • Accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that contain false information, violate these Terms, or are used for fraudulent or unlawful activities.

3. Pricing and Payment

All prices displayed on our website are in Pakistani Rupees (PKR) unless otherwise stated.

We reserve the right to:

  • Modify product prices without prior notice.
  • Correct pricing errors or inaccuracies.
  • Cancel orders placed using incorrect pricing due to technical or human error.

Accepted payment methods may include:

  • Cash on Delivery (COD)
  • Bank Transfer
  • Debit/Credit Cards
  • Mobile Wallets
  • Other payment methods displayed at checkout

Payments are processed through secure payment providers. We do not store your complete payment card details.

4. Product Descriptions

We strive to ensure that all product descriptions, images, pricing, and specifications are accurate.

However:

  • Colors may vary slightly due to screen settings and photography.
  • Product dimensions may have minor variations.
  • Packaging may differ from images shown.
  • Product availability is subject to stock.

We reserve the right to correct any errors, omissions, or inaccuracies at any time without prior notice.

5. Order Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel any order.
  • Limit quantities purchased.
  • Verify customer information before processing.
  • Cancel orders suspected of fraud or unauthorized activity.
  • Cancel orders due to stock unavailability or pricing errors.

If payment has already been received for a canceled order, any applicable refund will be processed using the original payment method where possible.

6. Shipping and Delivery

We aim to dispatch orders promptly.

Delivery timelines are estimates and may vary based on:

  • Customer location
  • Courier service
  • Public holidays
  • Weather conditions
  • Unexpected operational delays

Estimated delivery time:

[BUSINESS DAYS]

Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.

Risk of loss and ownership generally pass to the customer upon delivery to the shipping address, unless otherwise required by applicable law.

7. Returns and Refunds

Returns and refunds are subject to our Return Policy.

Generally:

  • Return requests must be submitted within 7 of receiving the order.
  • Returned products should be unused, undamaged, and in their original packaging unless the item is defective.
  • Certain items, such as personalized products, intimate goods, or clearance items, may not be eligible for return unless required by law.

Refunds, where approved, will be processed within 3 to 5 days after inspection of the returned product.

Shipping charges may be non-refundable unless the return is due to our error or a defective product.

8. Intellectual Property

All content on [STORE NAME], including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Website design
  • Text
  • Icons
  • Software
  • Branding

is owned by or licensed to Noor New Clothes and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use our content without prior written permission.

9. Prohibited Uses

You agree not to use our website to:

  • Violate any applicable law or regulation.
  • Commit fraud or identity theft.
  • Upload malicious software, viruses, or harmful code.
  • Attempt unauthorized access to our systems.
  • Interfere with website functionality or security.
  • Impersonate another person or entity.
  • Infringe intellectual property rights.
  • Collect customer information without authorization.
  • Use automated tools (bots, scrapers, or similar technologies) in a manner that disrupts our services or violates applicable law.

Violation of these Terms may result in suspension or permanent termination of access.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Noor New Clothes, its owners, employees, affiliates, and service providers shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use or inability to use the website.
  • Product delays or shipping interruptions.
  • Technical issues or website downtime.
  • Errors in product information.
  • Unauthorized access to your account caused by your failure to protect your credentials.
  • Events beyond our reasonable control, including natural disasters, strikes, or government actions.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will become effective upon publication on our website unless otherwise stated. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms or the use of our website shall be subject to the exclusive jurisdiction of the competent courts of Pakistan.

Where applicable, the parties agree to attempt to resolve disputes amicably before initiating formal legal proceedings.

14. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Store Name:Noor New Clothes
Email:noornewclothes@gmail.comBusiness Address:Shara Kot Gulshan-e-Ravi Lahore.

Important Notice

This Terms of Service template is intended for general use by Pakistani e-commerce businesses and should be customized to reflect your specific operations, including your payment methods, return policy, shipping practices, and applicable consumer protection requirements. If your store serves customers outside Pakistan or operates in regulated industries, consider obtaining legal review to ensure compliance with all relevant laws.