Shipping policy

Shipping Policy

Last Updated: 05-06-2026.

Thank you for shopping with Noor New Clothes. We are committed to delivering your order as quickly and safely as possible. Please review our Shipping Policy to understand how we process and ship orders.

1. Order Processing Time

All orders are processed within 24 hours after payment confirmation or order placement.

Processing includes:

  • Order verification
  • Quality inspection
  • Secure packaging
  • Dispatch preparation

Orders placed on weekends or public holidays will be processed on the next business day.

Please note that processing time is separate from shipping time.

2. Shipping Methods Available

We offer the following shipping options:

  • Standard Shipping
  • Express Shipping (where available)
  • Cash on Delivery (COD) (where available)
  • Local Delivery (if applicable)

Available shipping methods may vary depending on your delivery location and product availability.

3. Delivery Timeframes

Estimated delivery times are as follows:

Location Estimated Delivery Time
Major Cities [X–X BUSINESS DAYS]
Other Cities & Towns
Remote Areas [X–X BUSINESS DAYS]

Delivery estimates begin once your order has been dispatched.

While we aim to meet these timelines, delivery dates are estimates and cannot be guaranteed.

4. Shipping Costs

Shipping charges are calculated based on your selected shipping method, delivery location, and order value.

Examples:

  • Standard Shipping: 300

Any applicable shipping charges will be displayed during checkout before your order is confirmed.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email, SMS, or WhatsApp (as applicable).

Your confirmation may include:

  • Tracking Number
  • Courier Name
  • Tracking Link (if available)

Please allow up to 24 HOURS after dispatch for tracking information to become active.

6. Delivery Issues and Delays

Although we work with reliable courier partners, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions
  • Public holidays
  • High order volumes
  • Transportation disruptions
  • Remote delivery locations
  • Customs or regulatory inspections (if applicable)
  • Incorrect or incomplete shipping information provided by the customer

If your order is delayed beyond the estimated delivery timeframe, please contact our customer support team and we will assist in tracking your shipment.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed.
  • Additional shipping charges may apply for re-delivery.
  • We are not responsible for orders delivered to the incorrect address provided by the customer.

Please contact us immediately if you notice an error in your shipping information after placing your order. We will do our best to update the details before the order is dispatched.

8. Failed Delivery Attempts

If a delivery cannot be completed due to:

  • Customer unavailability
  • Incorrect address
  • Refusal to accept the package

the courier may attempt re-delivery or return the package to us.

Additional shipping charges may apply if the order needs to be shipped again.

9. Damaged or Missing Packages

If your package arrives damaged or appears to have been tampered with:

  • Inspect the package before accepting delivery, where possible.
  • Contact us within 1 to 4 days of receiving your order.
  • Provide your order number and clear photos of the package and product.

If your package is lost in transit, we will investigate with the courier and work toward an appropriate resolution in accordance with our policies.

10. International Shipping (If Available)

If Noor New Clothes offers international shipping:

  • Delivery times vary by destination.
  • Customers are responsible for any applicable customs duties, import taxes, or local fees imposed by their country.
  • Customs clearance procedures may cause additional delays beyond our control.

If you do not currently offer international shipping, replace this section with:

At this time, Noor New Clothes ships only within Pakistan.

11. Contact Us

If you have any questions about shipping or need assistance with your order, please contact us:

Store Name: Noor New Clothes
Email: noornewclothes@gmail.com
Phone: 03036977847
Business Hours: 24 hours

We are happy to assist you with any shipping-related inquiries.